Cloud BPO Market Analysis, Demand, Growth, Opportunity, Trends, By Top Players Like CGI Group, Capita plc, Accenture, Capgemini SE, Xerox Corporation, HCL Technologies Limited and Forecast to 2025

The aim of the study is to present a detailed outlook of the global Cloud BPO Market. The Cloud BPO offers several types of services for different sectors such as customer care, human resource, finance and accounting, e-commerce, sales & marketing and others. We have studied the growth factors for the cloud BPO market, its dynamics with major drivers, restraints and opportunities are also included. Rising applications in healthcare sector is majorly driving the growth of this market. In addition, surge in demand for cloud computing in manufacturing and retail, and growing investment in R&D are also driving the growth of cloud BPO market. The strategic moves of players and recommendations highlights the market trends in the cloud BPO market helping players to adopt initiatives.

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Recently, most of the enterprises are inclining to incorporate their several business process to cloud in order to gain a competitive advantage across all key verticals in emerging market. Furthermore, the integration of several business process in cloud is predicted to intensify the growth of the market further, while ensuring the compliance and regulatory standards.

Some of the key players in cloud BPO market include CGI Group, Inc, Capita plc, Accenture, Capgemini SE, Xerox Corporation, HCL Technologies Limited, Genpact Ltd., IBM and Oracle Corporation.


Reduction in operational cost & agility offered by the cloud BPO and compulsion for enhancement of customer service are the key drivers for the growth of cloud BPO market. In addition, rising trend for cloud computing is expected to provide future growth opportunities to the growth of this market. However, increasing concerns regarding data security and lack of cloud infrastructure in emerging economies are some of the factors hindering growth of this market.

Service Type Overview, 2015 – 2025 (Revenue)

· Finance and Accounting

· Human Resource

· Customer Service

· E-commerce

· Sales & Marketing

End-user Overview, 2015 – 2025 (Revenue)

· Manufacturing

· Retail

· Banking and Insurance

· Telecom & IT

· Healthcare

· Automotive

· Food and Beverage

· Power & Energy

· Consumer Electronics

The cloud BPO market in Asia-Pacific is in its emerging stage, and the market is expected to grow significantly over the forecast period. Asia-Pacific continues to be a profitable and lucrative market with many untapped and underdeveloped regions. Players in the market are providing sophisticated services and products through process automation software, business analytics, and social media platforms to outperform competitors.


For instance, in 2016, Accenture introduced mortgage and compliance as a service (McaaS) which is the non-traditional, transformational approach, the key necessity of mortgage industry. Identifying the necessity for truly comprehensive loan fulfilment ability, Accenture developed a leading, industry-differentiating contribution, which is elevating the conversation around mortgage business process outsourcing.

Table of Content (TOC):

Chapter 1 Introduction and Overview

Chapter 2 Industry Cost Structure and Economic Impact

Chapter 3 Rising Trends and New Technologies with key players

Chapter 4 Global Cloud BPO Market Analysis, Trends, Growth

Chapter 5 Cloud BPO Market Application and Business with Potential Analysis

Chapter 6 Global Cloud BPO Market Segment, Type, Manufacturers

Chapter 7 Global Mobile Phones Segment Market Analysis (by Application)

Chapter 8 Major Key Vendors Analysis of Cloud BPO Market

Chapter 9 Development Trend of Analysis

Chapter 10 Conclusion

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